Our Approved Platforms

Start or Join a Telehealth Session

If You’re New to Us

Telehealth is the fastest way to begin care — no waiting room, no commute.
Click below to schedule your first appointment and we’ll send your secure link once you’re registered.
Start Telehealth as a New Client

If You’re Already a Client

Join your provider right now through our secure ICANotes portal.
Join Existing Client Session → ICANotes Portal

Or access it from our websites:

1. Visit FreedomHealthcare.biz or LighthouseBHC.com.
2. Hover over “Services.”
3. Click “Telehealth.”
4. Choose “Join Existing Client Session.”

How Telehealth Works

Setup – Getting Ready

You’ll need:

• A smartphone, tablet, or computer with a camera and microphone
• Reliable Wi-Fi or mobile data connection
• An updated browser (Chrome, Firefox, Safari)
• A comfortable, private space with good lighting

Before your appointment

1. Join 5–10 minutes early to test your camera/mic.
2. Keep your device plugged in or fully charged.
3. Close other programs to improve quality.
4. Have your medications or notes nearby.
5. Relax — your provider will guide you the rest of the way.

Use – During Your Session

• Your provider will greet you once you’re admitted from the virtual waiting room.
• Speak naturally; it’s just like sitting in the same room.
• Keep your camera on so your provider can observe cues.
• Use the chat feature if audio momentarily drops.
• Stay present — avoid multitasking, eating, or driving during sessions.
• If disconnected, re-click your link. If not reconnected in 5 minutes, expect a secure callback via RingCentral.

Maintenance – Keeping Things Running Smoothly

• Update your device software and browser regularly.
• Restart your device before longer sessions.
• Test audio/video each time you log in.
• Use a surge protector or stable power connection.

If problems occur:

Need more help?

• ICANotes Support: 443-569-8778 | icanotes.com/support
• RingCentral Support: 888-898-4591 | support.ringcentral.com
• Freedom Health Systems Office: (667) 239-9572

Safety – Your Well-Being Comes First

Every Telehealth session starts with a brief safety check. Your provider will:

• Confirm your identity, location, and emergency contact.
• Ensure your environment is private and secure.
• Review your personal safety plan if applicable.
• Establish a safe-word to discreetly pause or end the session.

If a crisis occurs:

• Call 911 or 988 (Suicide & Crisis Lifeline) immediately.
• If disconnected during an emergency, your provider will call you or your emergency contact and may alert emergency services if needed.

Safety reminders:

• Never join a session while driving.
• Choose a well-lit, clutter-free area.
• Keep others — including pets — out of the room.

Your provider is trained to respond calmly and quickly to any safety concern.

Infection Control & Device Care

At our offices:

• Shared devices are disinfected after every use.
• Keyboards, tablets, and headsets are sanitized with approved cleaners.
• Staff practice strict hand hygiene and workspace sanitation.

At home:

• Clean your device with electronics-safe wipes.
• Don’t share your equipment or Telehealth link.
• Notify us right away if you think your account has been accessed without permission.

Creating the Ideal Telehealth Environment

A great Telehealth visit starts with your environment:

• Pick a quiet, private space where you can speak freely.
• Adjust lighting so your provider can see your face clearly.
• Sit comfortably with your camera at eye level.
• Close doors, silence phones, and minimize background noise.
• Have water, tissues, and notes handy.

When you feel comfortable, communication flows naturally — and therapy or medication sessions are most effective.

Communication & Response Times

We’re here whenever you need help connecting, rescheduling, or asking a question.

Freedom Health Systems Main Line: (667) 239-9572
Email: info@freedomhs.org
Websites: FreedomHealthcare.biz and LighthouseBHC.com

How to reach Telehealth from our websites:

1. Hover over Services → Click Telehealth
2. Select Join Existing Client Session to log in
3. New clients click New Client – Request a Telehealth Appointment

Response time expectations:

• Routine inquiries: within 1 business day
• Technical issues: same business day
• After-hours/weekend calls: next business day (unless urgent)

If you experience a crisis, call 911 or 988 or go to the nearest emergency department.

Our Commitment to You

Telehealth isn’t just a convenience — it’s care that meets you where you are.
We invest in advanced technology, compassionate providers, and a responsive support team so you can focus on what matters most: your recovery, your goals, your life.

Join the hundreds of clients who trust us for seamless, secure Telehealth care.